NOAA Mortgage OS — Simple Home Loans

Mortgage files run on chasing: documents, income math, and the endless "where's my loan?" calls that interrupt the people trying to move the file forward.

A complete mortgage operations platform: automated document intake and data extraction, income analysis, borrower communications by email and SMS, a secure borrower portal, call integration, task cadences, and full pipeline visibility — with human checkpoints on every decision that matters.

• —241 loan files managed in the system's first 18 weeks
• —10,000+ communications sent and logged automatically — updates, document requests, notifications
• —~200 phone calls a week eliminated by proactive status updates alone — roughly 17 staff hours weekly, ~$27,000/year in payroll
• —All told, automated touchpoints absorb roughly a full-time coordinator's workload

Call savings at 5 min/call against a $50K fully-loaded onshore salary. File and communication counts from the production database.